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ISO 9001 - Preliminary information

ISO ,d vUrZjk’V`h; laLFkk gSA bldk iwjk uke gS& vUrZjk’V`h; ekudhdj.k laxBu (International Organization for Standardization)A bldk eq[;kYk; tsusok esa gSA fo”o ds yxHkx lHkh ns”k blds lnL; gSssaaA gekjs ns'k dk jk’V`h; ekudhdj.k laxBu, Hkkjrh; ekud C;wjks, bl vUrZjk’V`h; laxBu eSa Hkkjr dk izfrfuf/kRo djrk gSA ISO vUrZjk’V`h; Lrj ij ekudksaS (Standards) dk fu?kkjZ.k djrk gsA vUrZjk’V`h; ekud lnL; ns”kkSa dh vke lgefr ls cuk;s tkrs gssaA ckn esa lnL; ns”k bu ekudksa dks vk?kkj cukdj vius&vius ns”kkSa ds jk’V`h; ekud cukrs gssaA

ISO 9001 ekud xq.koRrk izcU?k i}fr (quality management systems) ds fl}kar ,oe vko”;drkvksa dk fooj.k nsrs gsaA dksbZ Hkh dEiuh bu fl}karkssa dk iz;ksx djds vius O;olk; ds fy, ,d ,slh mfpr xq.koRrk izcU?k i}fr dk fuekZ.k dj ldrh gs tks ISO 9001 ekudksa dh vko”;drkvksa dks iwjk djrh gks vkSj dEiuh dh dk;Z {kerk eSa yxkrkj lq/kkj djrs gq, xzkgdksa dks mudh t#jrksa ds vuqlkj lgh xq.koRrk dk eky yxkrkj rkSj ij lIykbZ dj ldus eSa l{ke gksA

ISO 9000 ekudksa dh J[akyk ds igys ekud o’kZ 1987 esa izdkf”kr gq, FksA ISO dh ,d rduhdh lfefr TC 176 us bUgsa izdkf”kr fd;k FkkA o’kZ 1994 esa budk igyk iquZjh{k.k (revision) fd;k x;kA ;g iquZjh{k.k 1987 laLdj.k dh dqN =qfV;ksa dks nwj djus ,oe dqN “kadkvksa dks nwj djus rd gh lhfer FkkA bu ekudksa dk nwljk iquZjh{k.k 15 fnlEcj 2000 dks izdkf”kr dj fn;k x;kA

ISO 9001 ekud esa xq.koRrk izcU?k i}fr dh mu vis{kkvksas dk fooj.k fn;k x;k gs ftuesa dEiuh dks viuh og {kerk iznZf”kr djuh gs ftuds vk/kkj ij dEiuh mRikn dh xq.koRrk lqfuf”pr djrh gS, lacaf/kr fu;eksa&fofu;eksa dk visf{kr ikyu rFkk xzkgdksa dh larq’Vh lqfuf”pr djrh gS, ,oe izcU?k i}fr esa yxkrkj lq?kkj djrh gSA

ISO 9001 ekud vkB xq.koRrk izcU?k fl}karkssa ij vk/kkfjr gaS ,oe dEiuh )kjk iz;ksx fd, tk jgs lHkh rjhdksa vkSj dk;Z fof/k;ksa eSa yxkrkj lq/kkj ij tksj nsrs gaS ftlls xzkgdksa dh larq’Vh eSa yxkrkj o<+ksrjh gksA bu fl}karkssa dks dEiuh ds eq[; izcU/kdksa )kjk bLrseky ds fy, fodflr fd;k x;k gS ftlls os dEiuh dh dk;Z{kerk eSa vkSj vf/kd lq/kkj yk ldsaA dEiuh )kjk bu fl}karkssa dk lQyrk iwoZd iz;ksx lHkh lEcfU/kr i{kksa (dEiuh ds ekfyd( deZpkjh( lIyk;j( foRrh; laLFkk,sa ,oe lkslkbVh) dks Qk;nk igqapkrk gSA

fl)kUr 1 & xzkgdksa dh t#jrksa ij iwjk /;ku nsuk - dEifu;ka vius xzkgdksa ij fuHkZj djrh gSaA blds fy, mUgsa vius xzkgdksa dh orZeku ,oe Hkfo"; dh t#jrksa dks le>uk pkfg, vkSj u dsoy mUgsa iwjk djuk pkfg, cfYd ;g iz;Ru Hkh djuk pkfg, fd xzkgdksa dh vk'kk ls vf/kd larq’Vh dh tk ldsA

fl)kUr 2 & dq'ky usr`Ro & dEiuh ds usr`Ro dks pkfg, fd og dEiuh dks ,d mOns'; ,oe ,d lgh fn'kk iznku djsA dEiuh ds vUnj ,d ,slk okrkoj.k rS;kj djs ftlls gj O;fDr dEiuh ds mOns';ksa dks izkIr djus eSa viuk iwjk ;ksxnku ns ldsA

fl)kUr 3 & dke eSa deZpkfj;ksa dh iwjh Hkkxhnkjh & deZpkjh dEiuh dh /kjksgj gksrs gSaA mudh ;ksX;rk dk iwjk&iwjk bLrseky gh dEiuh dks iwjk Qk;nk igqapk ldrk gSA ;g rHkh lEHko gS tc dke eSa deZpkfj;ksa dh iwjh Hkkxhnkjh gkSA

fl)kUr 4 & izkslsl ,izksp & ;fn fdlh dk;Z vkSj mlds fy, t#jh fjlksZlst dks ,d izkslsl dh rjg O;ofLFkr fd;k tk; rc ifj.kke vk'kk ds vuqlkj vkSj rhozrk ls izkIr fd, tk ldrs gSaA

fl)kUr 5 & izcU/k eSa flLVe ,izksp & ;fn ,d nwljs ls lEcfU/kr izkslslst dh lgh igpku dj yh tk;, mUgsa vPNh rjg le> fy;k tk; vkSj ,d flLVe ds vuqlkj mudh O;OLFkk dh tk; rc dEiuh vkSj vf/kd izHkko'kkyh rjhds ls vius m)s';ksa dks izkIr dj ldrh gSA

fl)kUr 6 & yxkrkj lq/kkj & dEiuh ds dke ,oe {kerk eSa yxkrkj lq/kkj dEiuh dk ,d fuf'pr m)s'; gksuk pkfg,A

fl)kUr 7 & vkadM+ksa ij vk/kkfjr fu.kZ; & lgh vkSj izHkko'kkyh fu.kZ; ges'kk vkadM+ks vkSj lwpukvksa ds vk/kkj ij fd, tkrs gSaA

fl)kUr 8 & lIyk;lZ ls ijLij Qk;nksa ij vk/kkfjr lEcU/k & dEiuh vkSj mlds lIyk;lZ ,d nwljs ij fuHkZj gksrs gSaA ijLij Qk;nksa ij vk/kkfjr lEcU/k nksuksa dh dk;Z {kerk eSa lq/kkj ykrs gSa vkSj lk[k eSa o`f) djus eSa lgk;d gksrs gSaA

ISO 9001 ekud eSa xq.koRrk izcU?k i}fr vis{kkvksa dks fuEufyf[kr ikap [kUMksaa eSa foHkkftr fd;k x;k gS &

[kUM 1- xq.koRrk izcU?k i}fr

[kUM 2- izcU?kdksa dh ftEesnkjh

[kUM 3- fjlksZlst dk izcU?k

[kUM 4- mRikn fuekZ.k

[kUM 5- ekiu, fo'ys"k.k ,oe lq/kkj

dEiuh dh ftruh Hkh xfrfof/k;ka gSa ;k dEiuh esa ftrus Hkh foHkkx gsa mu lcesa ISO 9001 : 2000 ekud dh mij fy[kh lHkh vis{kkvksas dk ikyu gksuk t:jh gSA bu vis{kkvksas ds ikyu ,oe mfpr dk;kZUO;u ds fy, dEifu;ka t:jh dk;Z&fof?k (procedures) rss;kj djrh gSa A ISO 9001 : 2000 ds vuqlkj fuEufyf[kr vis{kkvksas ds ikyu ds fy, fyf[kr dk;Z&fof?k rS;kj djuk t:jh gSa &

& nLrkost fu;a=.k

& fjdkMZ fu;a=.k

& xq.koRrk izcU?k i}fr ds dk;kZUO;u dh dEiuh ds vius ys[kkdkjksa }kjk tkap@ys[kktks[kk

& fo’ke:i@[kjkc mRikn dk fu;a=.k

& fo’ke:i@[kjkc mRikn ,oe dkedkt esa ikbZ xbZ xyfr;ksa dh jksdFkke vkSj vko”;d lq?kkj

& mRikn ,oe dkedkt esa lEHkkfor xyfr;ksa dh igys ls gh jksdFkke vkSj vko”;d lq?kkj

vU; vis{kkvksas ds ikyu ds fy, fyf[kr dk;Z&fof?k gksuk t:jh ughs gSA dksbZ dEiuh ;fn Loa; pkgs rc vU; fdlh ,d ;k vf/kd vis{kkvksa ds fy, fyf[kr dk;Z&fof?k rS;kj dj ldrh gSA

xq.koRrk izcU?k i}fr ds dk;kZUO;u ds fy, dEifu;ka tks nLrkost rS;kj djrh gSa og gSa &

& xq.koRrk uhfr ,oe m)s'; (Quality policy & objectives)

& DokfyVh eSU;wy (Quality Manual)

& dk;Z fof/k;ka (Procedures)

& dk;Z funsZ'k (Work instructions)

ISO 9001 ekud ds dke djus ds rjhds & tks djrs gsa mls fy[k ysa & tks fy[kk gSs mlds vuqlkj dke djassa & tks fd;k gSs mldh tkap djsa & deh ik;s tkus ij vko”;d lq?kkj djsa & lq?kkj fd;s rjhds ds vuqlkj dke djsa & ;g rjhdk nksgjkrs ज्ग्सा

ISO 9001 ekud ds dke djus ds fl}kar &

& dke djus dk ,d ikjn”khZ rjhdk

& lc deZpkfj;ksa dh ftEesnkjh ,oe vf?kdkj dk fyf[kr :i esa [kqyklk

& dke fdlh ,d deZpkjh ij vkfJr ugha & ,d dke ds fy, ,d ls vf?kd deZpkjh izf”kf{kr

& ;kssstuk cuk dj dke djuk & fu?kkZfjr le; ij leh{kk djuk & deh ik;s tkus ij rqjUr dk;Zokgh

djuk & deh ds dkj.kksa dh iwjh tkap djuk ,oe mUgsa nwj djuk

& ,d Vhe cukdj dke djuk , dke esa lcds lkFk iwjk lg;ksx djuk

& nks dkeksa ;k foHkkxksa ds ohp lIyk;j ,oe xzkgd dh dM+h cukdj dke djuk

& [kjkc mRikn dks vkxs tkus ls jksduk & mldh iwjh tkap djuk ,oe vko”;d dk;Zokgh ds ckn gh mldk vkxs bLrseky djuk & fdlh Hkh gkyr esa [kjkc mRikn dks vkxs ugha tkus nsuk

& xyfr;ksa dks fNikuk ugha & xyfr;ksa ds dkj.kksa dh iwjh tkap djuk ,oe mUgsa nwj djuk

& fu?kkZfjr le; ij dEiuh ds vius ys[kkdkjksa }kjk varZys[kk ijh{k.k djkuk & ikbZ xbZ deh ds dkj.kksa dh iwjh tkap djuk ,oe mUgsa nwj djuk

& dEiuh ds izcU?kdkSa }kjk xq.koRrk izcU?k i}fr ds izHkko'kkyh dk;kZUO;u ds fy, t#jh fjlksZlst miyO/k

djkuk & fcfYMax&e'khusa&ekiu ;a=&izf”kf{kr ,oe vuqHkoh deZpkjh&mfpr dk;Z okrkoj.k bR;kfnA

& dEiuh ds izcU?kdksSa }kjk fu?kkZfjr le; ij xq.koRrk uhfr ,oe m}s”;kSsa dh leh{kk djuk ,oe mlesa yxkrkj lq?kkj djukA

ISO 9001 ekud bl izdkj dk ,d lkekU; ekud (generic in nature) gS tks lc izdkj ds O;olk;ksa vkSj dkeksa ij ykxw gksrk gSA vyx&vyx O;olk; dj jgh dEifu;ka vius mRikn vkSj dke djus ds rjhdksa ds fy, Loa; ekud cukrh gSa vkSj dEiuh dh xq.koRrk izcU?k i}fr ds vUrZxr mu ekudksa dk ikyu djrh gSaaA t#jr iM+us ij dEiuh xq.koRrk izcU?k i}fr vkSj mlds vUrZxr cus bu ekudksa eSa ifjorZu Hkh dj ldrh gSA cl bl ckr dk /;ku j[kuk gksrk gS fd ;g ifjorZu mRikn dh xq.koRrk vkSj dke djus ds rjhdksa eSa lq/kkj djus ds fy, gh fd;s tkus pkfg,saA ;g bu ekudksa dh ,slh fo”ks’krk gS ftlus bu ekudksa dks lkjs fo”o esa igyk ntkZ iznku fd;k gSA

fo”o ds lkjs ns”kksa us bu ekudksa dks iwjh rjg viuk fy;k gS, blls ;g ekud fo”o O;kikj dk ,slk ek?;e Hkh curs tk jgs gSa ftlls fo”o ds ns”k fcuk fdlh :dkoV ds ,d nwljs ds lkFk O;kikj dj ldsaA

ISO 9001 मानक में कर्मचारियों की जिम्मेदारियां

ISO 9001 मानक में कम्पनी के प्रबंधकों द्वारा हर स्तर पर कर्मचारियों की जिम्मेदारियां निर्धारित करनी जरूरी हैं. इस पोस्ट में एक कम्पनी की यह जिम्मेदारियां दर्शाई गई हैं.